About This Role
This customer service associate role focuses on delivering a delightful customer experience by providing courteous, friendly, and efficient checkout service. The associate will engage with customers, resolve issues, and assist with products and services, while also supporting store operations and maintenance.
Responsibilities
- Model and deliver a distinctive and delightful customer experience
- Register sales on assigned cash register
- Provide customers with courteous, fair, friendly, and efficient checkout service
- Engage customers and patients by greeting them and offering assistance with products and services
- Resolve customer issues and answer questions to ensure a positive customer experience
- Model and share customer service best practices with all team members
- Recommend items for sale to customers and recommend trade-up and/or companion items
- Process voids, returns, rain checks, refunds, and exchanges as needed
- Keep counters and shelves clean and well merchandised
- Take inventory and maintain records
- Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
- Implement Company asset protection procedures to identify and minimize profit loss
- Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
- Complete resets and revisions as directed
- Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- Assist in stock rotation for consumable items, using the first in, first out method and restock outs
- Have working knowledge of store systems and store equipment
- Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assume web pick-up responsibilities (monitor orders in Picture Care Plus, fill orders (pick items), deliver orders to customers as they arrive at store)
- Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Comply with all company policies and procedures; maintain respectful relationships with coworkers
- Complete special assignments and other tasks as assigned
- Attend training and complete PPLs requested by Manager or assigned by corporate
Requirements
- Fluent in reading, writing, and speaking English (except in Puerto Rico)
