About This Role
This customer service associate role focuses on delivering a delightful customer experience by engaging with customers, resolving issues, and providing efficient checkout service. The position involves a mix of customer interaction and operational tasks within a retail environment.
Responsibilities
- Engage customers and patients by greeting them and offering assistance with products and services
- Resolve customer issues and answer questions to ensure a positive customer experience
- Model and share customer service best practices with all team members
- Provide customers with courteous, friendly, fast, and efficient service
- Recommend items for sale to customers and recommend trade-up and/or companion items
- Register customer purchases on assigned cash register, collect cash and distribute change as requested
- Process voids, returns, rain checks, refunds, and exchanges as needed
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records
- Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
- Implement Company asset protection procedures to identify and minimize profit loss
- Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
- Complete resets and revisions as directed
- Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- Assist in stock rotation for consumable items, using the first in, first out method and restock outs
- Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assume web pick-up responsibilities (monitor orders in Picture Care Plus, fill orders (pick items), deliver orders to customers as they arrive at store)
- Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Comply with all company policies and procedures; maintain respectful relationships with coworkers
- Complete special assignments and other tasks as assigned
- Attend training and complete PPLs requested by Manager or assigned by corporate
Requirements
- Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)
- Willingness to work flexible schedule, including evenings and weekend hours
Nice to have:
