About the role
Responsibilities:
- Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity;
- Assist in managing the bank hall environment to divert customers in queue and counters, and assist in promotion of automated banking in order to deliver a high standards of professional and effective services, whereby improve overall customers waiting times;
- Define customers’ needs and refer to frontline sales and service staff in order to facilitate customers’ satisfaction.
Requirements:
- Diploma holder or above
- At least 1 year's solid working experience in customer service(Including non-banking experience)
- Good in Chinese, English and Putonghua
- Customer-oriented, proactively with excellent interpersonal skills to enhance customer relationship
- Able to analyze and tackle problems independently with good ability to handle crisis management
- Process cooperative spirit and team’s morale with colleagues
- Candidates with less experience may be considered as contract position
If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Bank of China (Hong Kong) Limited was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.