Customer Service

About This Role

The Customer Service team members are the friendly face of some of the most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. This role involves handling a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued. It suits individuals who enjoy working with people, stay calm under pressure, and take pride in getting things done right.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
• Process Western Union orders and send faxes for customers
• Sell money orders and cash payroll, personal, ADC, and social security checks
• Sell hunting and fishing licenses
• Break down and put money in utility drawers and process paid outs
• Sign on the postal department, break down, and turn off the postal register
• Count daily coupons and process refunds for customers and department-approved refunds
• Sign on and off lottery machines, sell and redeem lottery tickets
• Assist customers with dry cleaning where applicable and process bottle refunds
• Assist customers at registers and in other areas of the store as needed
• Answer the telephone and use the intercom system using appropriate procedures
• Remove trash in a timely manner and maintain a clean, organized work area
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Requirements

• Ability to solve practical problems and interpret instructions across a variety of situations with limited standardization
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately
• Ability to file, post, and organize materials; copy data accurately between records; and gather basic information as needed
• Ability to guide customers and provide clear, helpful direction in a professional manner
• Ability to communicate clearly and professionally with customers, team members, and store leadership
• High school diploma or equivalent experience required

Nice to have:

• Over six months up to one year of similar or related work experience

Important Details