About This Role
This customer service role at Nordstrom Rack suits an energetic team member who enjoys working in a fast-paced environment. You will help customers find great deals and ensure their shopping experience is quick, easy, and fun. Multiple roles are available in Sales, Cashier, Stock, and Fulfillment departments.
Responsibilities
- Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
- Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program
- Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
- Work with the team to ensure the sales floor stays "runway ready" through re-merchandising and straightening throughout the day
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Defuse customer situations and provide resolutions in a timely and effective manner
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer's orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
Requirements
- Clear, effective communication with strong interpersonal skills
- Accountability, initiative and a high level of ownership
- Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
- Ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (for Stock Support or Fulfillment roles)
- Ability to work a flexible schedule based on business needs
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- May be eligible for performance-based incentives/bonuses
- 401k
- PTO accruals
- Holidays
Important Details
- Application deadline: ongoing
About the Company
Nordstrom is proud to offer a variety of benefits to support employees and their families.
