About the role
TANGGUNG JAWAB
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Menjaga sikap positif, empati, dan profesional terhadap pelanggan setiap saat.
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Menanggapi pertanyaan pelanggan dengan segera
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Berkomunikasi dengan pelanggan melalui saluran daring
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Menerima dan menyelesaikan keluhan pelanggan.
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Memahami keseluruhan produk sehingga Anda dapat menjawab pertanyaan.
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Memproses pesanan, formulir, aplikasi, dan permintaan secara daring.
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Menyimpan catatan interaksi pelanggan, transaksi, komentar, dan keluhan.
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Berkomunikasi dan berkoordinasi dengan rekan kerja jika diperlukan.
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Memberikan umpan balik tentang efisiensi proses layanan pelanggan.
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Memastikan kepuasan pelanggan dan memberikan dukungan pelanggan profesional.
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Questions, answered
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Yes. This role at PT Astro Technologies Indonesia was screened before publishing – we confirmed the employer before listing it.
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