Customer Relationship Manager

About This Role

Customer Relationship Managers ensure compliance throughout the entire process, from booking to registration. This involves generating referrals, managing cancellations, and handling stakeholder relationships. The role focuses on customer interaction and process oversight.

Responsibilities

• Collaborate with the sales, customer, and business development team to verify all property bookings and ensure accuracy of information
• Oversee the registration process, ensure all necessary documents are provided by customers, and conduct regular follow-ups for the completion of registration
• Act as a point of contact for customers facing issues or queries related to loans
• Collaborate with the relevant teams to identify cross-selling opportunities and develop strategies to promote additional services or properties to existing customers
• For customers looking to cancel a booking, understand the reasons for cancellation and explore possibilities for retention or alternative solutions
• Engage with registered customers and generate referrals
• Maintain and record all forms of customer interactions for compliance reasons

Requirements

• Bachelor's degree in business administration or a related field (preferred)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proactive problem-solving skills and ability to handle escalations effectively
• Ability to work independently as well as collaboratively in a team environment
• Proficiency in using MS Office and Google suite applications
• Good locality understanding
• Fluency in the local language and English

Important Details

• Schedule: 6 working days