About the role
Customer Relations Representative
Location: Brentwood, TN (Hybrid)
Schedule: 1st, 2nd, or 3rd Shift Available
Corpay is currently seeking a Customer Relations Representative to join our Fuel Division in Brentwood, TN. This role supports our NAT/NAL lines of business by providing exceptional business-to-business (B2B) customer service through inbound and outbound calls, email case management, and problem resolution.
If you thrive in a fast-paced environment, enjoy helping customers, and are looking for a career growth opportunity with a leading organization, we'd love to hear from you.
What You'll Do
- Manage approximately 30 customer cases per shift through email and phone support.
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide support to business clients and cardholders, ensuring customer satisfaction and retention.
- Investigate and resolve customer issues quickly and accurately.
- Utilize Salesforce, Microsoft Outlook, and other internal tools to manage case workloads and priorities.
- Collaborate with internal departments to provide timely customer resolutions.
- Maintain strong knowledge of products, services, policies, and procedures.
- Meet productivity, quality, and performance standards.
Training & Work Environment
- Six weeks of hands-on onsite training in Brentwood.
- Hybrid work environment following training.
- Company-issued equipment provided.
- Dedicated workspace when working onsite.
- Ongoing coaching and development opportunities.
Schedule
- 1st, 2nd, and 3rd shift opportunities available.
- Operations run 7 days per week.
- 5 days on / 2 days off schedule.
- Some late 2nd and 3rd shift schedules may be primarily remote after training.
- Earliest shift start: 5:00 AM.
- Latest shift end: 12:00 AM to 1:00 AM.
Required Qualifications
- High school diploma or equivalent required.
- Minimum 2 years of office, customer service, or call center experience.
- Strong computer skills and ability to navigate multiple systems simultaneously.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Proven customer service and problem-solving abilities.
Preferred Qualifications
- Business-to-business (B2B) customer service experience.
- Call center experience.
- AT&T retail experience.
- Dispatching experience.
- Experience using Salesforce and Microsoft Outlook.
What We're Looking For
- Customer-focused mindset.
- Strong critical thinking and problem-solving skills.
- Adaptability and professional communication.
- Ability to multitask and prioritize effectively.
- Reliable attendance and commitment to quality service.
Benefits & Perks
- Medical, Dental & Vision coverage beginning the first month after hire.
- 401(k) enrollment (subject to eligibility requirements).
- Generous PTO package including vacation, sick, personal, volunteer time, and company holidays.
- Company-sponsored virtual fitness classes.
- Employee discounts on wireless services, gyms, rental cars, and more.
- Philanthropic initiatives supporting local and national organizations.
- Fun, team-oriented culture with contests, recognition programs, and prizes.
Interview Process
- 30-minute virtual interview with hiring leaders.
- Interviews conducted Monday through Friday between 9:30 AM and 3:30 PM CST.
Expected Start Date: October 5, 2026
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