Customer Quality Engineer

About This Role

As a Customer Quality Engineer within the Global Quality Organization at Micron Technology, Inc., you will serve as the internal Voice Of the Customer (VOC) for quality. You will be the key customer-facing contact to own your customers’ quality requirements, ensuring Micron delivers a world-class customer quality experience. This role involves multi-functional interaction with sales, field application engineers, and internal partners to maintain alignment on quality and reliability issues and cultivate strong customer relationships.

Responsibilities

• Act as the Voice Of the Customer (VOC) within Micron
• Track and lead customer metrics
• Responsible for overall quality management for Solid State Drives (SSD) including production DPM, Defects on Arrival, Warranty, and Field Quality issue handling at customer sites
• Apply background in electrical and electronics engineering to ensure customer’s product quality and reliability
• Collaborate with customers and work closely with their SQE team
• Lead customer quality scorecard tracking and improvement efforts
• Monitor and identify quality and reliability issues in order to develop customer relationships
• Assess customer’s needs and drive best technical standards internally
• Responsible for communicating customer issues to the internal engineering and manufacturing teams
• Leverage Artificial Intelligence (AI) and advanced analytics to identify quality trends, accelerate root cause analysis, and drive proactive quality improvements
• Responsible for preparing weekly quality data and attending the weekly quality review meeting with customers
• Represent the company at business reviews (quarterly) as the primary quality representative of the company

Requirements

• Bachelor's Degree in Electronics Engineering, Computer Science or a related field
• Good functional knowledge of the various components of the SSD (Memory, FW, System, ASIC, DRAM, ASIC) to help correlate the failures in the customer ecosystem to the SSD
• Knowledge of semiconductor fabrication process and backend Assembly operations to ensure Quality gates are implemented and product of the highest Quality is shipped to customer
• Prior experience in Customer Quality, Supplier Quality, or Field Applications Engineering is encouraged
• Excellent presentation skills to communicate Quality status both internally (executive management) and externally to customers
• Outstanding multi-tasking, problem-solving, and interpersonal skills
• Ability to collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource requirements

Benefits

• Additional compensation may include benefits, bonuses, and equity