Customer Order Management Manager (Healthcare)

About This Role

Directing customer order management for a healthcare setting is the core of this managerial role, focusing on ensuring efficient order processing and timely resolution of any issues. The position involves leading a team to maintain strong customer relationships through effective service and problem-solving.

Responsibilities

• Expedite orders by acting as a liaison in problem solving, research, and problem/dispute resolution
• Manage department operations and supervise professional employees, front-line supervisors, and/or business support staff
• Participate in the development of policies and procedures to achieve specific goals
• Ensure employees operate within guidelines
• Make decisions that have a short-term impact on work processes, outcomes, and customers
• Interact with subordinates, peers, customers, and suppliers at various management levels
• Interact with senior management
• Resolve issues related to operations and/or projects
• Gain consensus from various parties involved

Requirements

• At least 3-5 years of managerial experience in a BPO set-up
• Demonstrated experience leading teams in a high-volume, fast-paced customer service or healthcare operations environment
• Strong analytical, communication, and stakeholder-management skills
• Willing to work on a hybrid set-up and US hours in BGC

Nice to have:

• Bachelor’s degree in a related field or equivalent work experience
• Healthcare customer service account experience