About the role
We’re looking for a Customer Operations Representative fluent in French to provide day-to-day operational support within the OneSource Enterprise Support Center, managing the end-to-end lifecycle of customer request support across the EMEA region.
Contract type: 18-month fixed-term contract
Location: Hybrid working model, Krakow, Quattro Business Park (3 days office)
More information about:
- PerkinElmer and our business: PerkinElmer | Science with Purpose
- OneSource services: OneSource Laboratory Solutions | PerkinElmer
Key Responsibilities
- Work Order & Request Management: Process, manage, and monitor customer requests, ensuring all actions comply with specific contractual conditions and service level agreements (SLAs).
- Maintenance Planning: Coordinate and schedule preventive maintenance, repairs, and validation services with internal technical teams and third-party providers.
- Procurement & Finance: Create Purchase Requisitions, track service delivery, and partner with the finance department to invoice services falling outside of standard contractual coverage.
- Data Integrity: Update and maintain the database daily, ensuring all documentation undergoes rigorous review within the established quality framework.
- Account Support: Serve as a primary point of contact for enterprise accounts, providing proactive support and status updates to ensure smooth daily operations.
- Process Optimization: Identify bottlenecks in the work order process and suggest continuous improvement solutions to drive a lean operation.
- Reporting & Compliance: Assistance in the preparation of monthly business review reports and ensuring all activities align with both site-specific and company processes
Role requirements:
- Language Skills: Fluent written and spoken French and English are required to support the regional customer base and internal global teams.
- Professional Experience: Approximately 3 years of experience in Customer Service, Operations, or Procurement.
- Technical Proficiency: Strong experience with SAP / ServiceMax is highly advantageous; candidates should demonstrate strong written communication skills and possess excellent Excel skills.
- Organizational Excellence: Proven ability to manage time effectively, prioritize multiple projects, and meet deadlines in a fast-paced environment.
- Industry Knowledge: Experience in Life Sciences, Environmental Health, or a regulated quality framework is a significant asset.
- Mindset: A customer-first mindset and a high level of commitment to resolving customer issues.
What we offer:
- Private healthcare, including dental care
- Life and long-term disability insurance
- MyBenefit Cafeteria system
- Multisport Card
- Social Fund Subsidies
- Home Office allowance
- Tuition reimbursement
- Referral awards
- Internal career development opportunities in multiple business areas
- Day off to celebrate your birthday, and up to 3 additional days of vacation based on length of service in the company.
Join our Team! We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!
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