About the role
About Xerox Holdings Corporation At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Overview: Drive client success through operational excellence. As a Managed Services Operations Manager at Xerox, you will lead the delivery of contracted services for high-value clients, ensuring performance standards are exceeded and client relationships remain strong and solution-focused.
What You’ll Do:
- Lead end-to-end delivery of managed services contracts, ensuring SLAs and KPIs are consistently met or exceeded
- Manage customer financial performance (P&L), contract modifications, and operational governance activities
- Deliver ongoing service improvements by identifying operational efficiencies and innovation opportunities
- Serve as the primary point of contact for client stakeholders across business levels, offering strategic support and day-to-day operational guidance
- Oversee core functions such as install base accuracy, hardware fulfillment, inventory forecasting, device lifecycle management, issue escalation, training needs, and vendor coordination
What You Need to Succeed:
- Experience managing complex service delivery operations or client-focused contracts
- Strong skills in financial oversight, client communication, and continuous improvement
- Proven ability to lead cross-functional teams and external partners
- High attention to detail with a proactive approach to resolving service issues
- Degree, diploma, or equivalent work experience in business, operations, or a related field preferred
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