About the role
Customer Fulfilment Associate
Location: Bankstown
Job Type: Full-time
Department: Supply Chain & Logistics
Salary: $70,000–$75,000 p.a.
Kick-start your career in logistics and supply chain with a global leader.
At Refresco, we’re not just moving products — we’re delivering quality, reliability, and outstanding service to our customers every day. We’re seeking an organised, detail-oriented Customer Fulfilment Associate to join our friendly, fast-paced team of four, helping to keep our warehouse and delivery operations running like clockwork.
This role is perfect for someone who’s had a taste of logistics, administration, or customer service and is ready to take the next step in their career. You’ll gain hands-on experience, work closely with multiple teams, and have opportunities to grow your skills in supply chain and customer fulfilment. It’s ideal for someone eager to develop and grow — whether that means understanding the foundations of an FMCG business or working in a strong team with both horizontal and vertical career growth opportunities.
What You’ll Be Doing
- Preparing and processing daily orders, picklists, and dispatch paperwork.
- Scheduling deliveries with transport carriers and confirming details.
- Keeping delivery records up to date in systems like Microsoft Dynamics.
- Handling freight documents, CHEP dockets, and pallet reconciliations.
- Updating delivery trackers and communicating changes to the team.
- Helping resolve delivery delays, shortages, or issues.
- Assisting with reporting and process improvements.
- Keeping your workspace safe, clean, and organised.
What You’ll Bring
- Year 12 certificate or some experience in logistics, administration, or customer service.
- Good numerical skills and high attention to detail.
- Clear written and verbal communication skills.
- Confidence with Microsoft Office—especially Excel, Outlook & Word.
- Ability to work both independently and as part of a team.
- Strong time management and organisational skills.
- A proactive, can-do attitude and willingness to learn.
- Driver’s licence (preferred but not essential).
The Tools You’ll Use
- Microsoft Excel, Outlook, Word.
- Warehouse & Transport Management Systems (e.g., Microsoft Dynamics).
- Freight scheduling platforms and online delivery trackers.
Why You’ll Love Working Here
- We’re continually investing in our people and our deep focus on supply chain.
- A supportive team environment where you can learn from experienced professionals.
- Hands-on training to grow your supply chain and logistics skills.
- Opportunities to progress your career in a global business.
- The satisfaction of seeing the direct impact of your work every day.
Your Next Step
If you’re ready to build your career with a company that values your contribution and supports your development, we’d love to hear from you.
Before an offer of employment, you’ll need to complete a pre-employment health assessment relevant to the role.
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