Customer Experience Specialist

About This Role

This role is at the heart of everything the company does, delivering exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in showrooms and the final touchpoint at vehicle delivery, the specialist serves as a true brand ambassador, bringing the mission to accelerate the world’s transition to sustainable energy to life. You will guide customers through every step of their journey, from the moment they step into a showroom to the exciting day they take delivery of their vehicle, ensuring the experience of buying and receiving a product is as groundbreaking as the product itself.

Responsibilities

• Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand who they are, what brought them to the company, and their intent and timeline for purchase, building a complete and personalized customer profile
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

Requirements

• 1+ years of customer service and/or sales experience with a proven track record to meet and exceed goals
• Passionate about the company's mission and innovations in the personal transportation industry
• Keep up with EV industry trends and local incentives
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Highly organized and excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver’s license required

For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC:

• Possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment.

For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: