Customer Experience Retail Associate

About This Role

Working in a leading off-price retail chain, the Retail Associate is responsible for ensuring customers have a positive shopping experience. This involves greeting customers, assisting with merchandise, and maintaining a clean and organized store environment. The role requires engagement in various tasks across all store areas as business needs dictate.

Responsibilities

• Understand that safety is the number one priority and practice safe behaviors in everything you do
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
• Maintain clutter-free, clear egress to emergency exits
• Immediately correct or report any unsafe conditions or practices to Store Leadership
• Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times
• Recognize fellow Associates using Company recognition programs
• Assist Customers in any way necessary - be register-trained, assist Customers with merchandise, and answer Customer questions in a polite and knowledgeable manner
• Greet all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction
• Provide prompt and efficient responses to Customers at all times
• Respond to Customer Service calls immediately
• Handle all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed
• Represent and support the Company brand at all times
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas
• Maintain a professional appearance and adhere to the Company's dress code at all times
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards
• Demonstrate integrity and honesty in all interactions

About the Company

Ross is a leading off-price retail chain with over 2,200 stores and 2025 revenues of $22.8 billion. It is a Fortune 500 company with corporate headquarters in Dublin, CA, three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. The company is committed to providing an inclusive work environment with continuous learning opportunities and development for its teams.