Customer Experience Representative

About This Role

This customer experience role cultivates a joyful environment that promotes authentic employee and customer experiences, guided by the company's culture and mission. You will role model the Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience, influencing customers through storytelling and connecting them to the brand.

Responsibilities

• Create a warm and welcoming environment in stores
• Add joy to customers' lives
• Leverage products to tell stories
• Engage and connect with customers on the floor
• Curate specific product collections for each customer
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Requirements

• Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Nice to have:

• Experience in specialty retail or a retail environment

Important Details

• Schedule: This position requires weekend availability.

About the Company

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. It is a happy place for joyful moments of discovery and to connect with people who share a passion for reading, a belief in ideas, and a commitment to making the world a better and more beautiful place. The company's mission is to inspire reading and enrich the lives of booklovers.