Customer Experience Marketing Manager

About This Role

This Customer Experience Marketing Manager role is designed to establish and grow a unique customer engagement program based in Galway, Ireland. It is an exciting opportunity to build a strategic experience center initiative from the ground up, working directly with customers, partners, sales teams, and engineering leaders to create impactful customer engagements. You will be responsible for designing and delivering customer experience engagements that showcase innovation, foster collaboration, and strengthen customer relationships.

Responsibilities

• Build and manage a pipeline of customer and partner engagement opportunities
• Collaborate with account teams to identify customer priorities, business challenges, and desired outcomes
• Design tailored customer briefing experiences that connect customer objectives with technical expertise and innovation
• Coordinate customer visits and executive engagements in Galway, ensuring every interaction delivers measurable value
• Partner with engineering, product, sales, and customer-facing teams to create relevant, impactful agendas
• Facilitate collaboration between customers and technical experts to encourage knowledge sharing and solution development
• Capture customer insights, feedback, and business outcomes from every engagement
• Translate customer feedback into actionable recommendations for product, engineering, and sales stakeholders
• Develop success metrics and reporting to measure program impact, customer satisfaction, and business value
• Help establish and scale a customer experience function with the potential to grow into a broader team leadership opportunity

Requirements

• Experience in customer engagement, customer marketing, consulting, executive briefing programs, customer success, or related fields
• A proven ability to work across multiple stakeholders and influence without direct authority
• Strong communication and presentation skills with the ability to build credibility at all levels
• Experience understanding customer business challenges and translating them into meaningful engagement experiences
• Excellent project management and organizational skills
• The ability to coordinate complex initiatives involving multiple teams and competing priorities
• Experience gathering, analyzing, and presenting customer feedback and business insights
• A proactive, self-starting mindset and a passion for creating new programs and processes
• The confidence to operate independently while building a function from an early stage

Nice to have:

• Experience in technology consulting, enterprise technology, customer advocacy, executive briefing centers, or experience center environments