Customer Experience Manager PT

About This Role

This part-time customer experience manager role focuses on delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. The manager is also responsible for maintaining store recovery standards and providing friendly customer service.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Ensure execution of Company policies and standards; hold the team accountable for store conditions and results
• Ensure all front-end policies and procedures are followed
• Achieve your KPIs and manage your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Lead the omnichannel processes
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assist with the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
• Participate in the performance management process
• Support Talent Development of your team
• Utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
• Promote commitment to the organization
• Project a positive image; and serve as a role model for others
• Acknowledge customers, help locate the product and provide solutions
• Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute the shrink and safety programs
• Cross train in Custom Framing selling and production
• In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Nice to have: