About This Role
This management role is a driving force behind the business, taking responsibility for the overall customer experience across the store, from checkout to back of house. The manager empowers teams to raise the bar every day for customers, ensuring seamless daily operations and high standards.
Responsibilities
- Take responsibility for the overall customer experience across the store from the checkout to back of house, ensuring delivery on customer commitments
- Manage the front-end checkout operation, ensuring all customers are served in line with expectations
- Manage operations in the petrol station (if the shop has one)
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate
- Assume overall responsibility for running the store at times, ensuring all colleagues are given direction and support to deliver for the customer
Requirements
- Previous line management responsibilities in a fast-paced, operational environment
- Obsession with customers and service, and ability to coach a team to do the same
- Ability to deliver KPIs or other performance indicators
- Ability to manage disciplinaries, performance issues, or other similar employee relations issues
- Lead operations and be comfortable doing this alone in the absence of more senior management
- Track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar
- Experience leading teams in a dynamic, customer-facing environment, inspiring others, driving high performance, and creating a thriving culture
- Leadership experience in a high-volume, fast-paced operational setting (retail, food service, or hospitality), overseeing daily operations, solving business problems, and keeping teams focused on delivering for customers
- Proven success in delivering against a wide range of KPIs, from sales and stock availability to customer satisfaction and colleague engagement
- Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness
Benefits
- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury’s every Friday and Saturday
- An annual bonus scheme based on company and individual performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – company will match 4-7.5% of pension contributions
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
