Customer Experience Lead

About This Role

Leading by example to deliver excellent customer service across the store is the core of this role, which also involves supporting and coordinating daily front-end operations. This hands-on leadership position works closely with store leadership to ensure smooth operations while modeling the company's core values and customer-first mindset.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Requirements

• Strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays
• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Benefits

• Flexible hours
• Associate discount
• Medical coverage (for part-time associates based on hours worked)
• 401(k) plan (for part-time associates based on hours worked)
• Up to 4 hours of paid time off annually after one year of service (for part-time associates)
• Up to 8 paid holidays (for part-time associates)
• Paid sick time in accordance with applicable law (for part-time associates)
• Variety of training and development opportunities

About the Company

Burlington Stores is one of the largest off-price retailers in the nation. Burlington associates make a difference in the lives of customers, colleagues, and the communities where they live and work every day.