Customer Experience Coordinator

About This Role

Promoting an excellent customer experience is the core of this role, which involves overseeing a team of Associates at the front of the store. The coordinator ensures prompt, courteous customer service and the promotion of loyalty programs, leading by example through engaging with customers and maintaining a clean and organized store.

Responsibilities

• Role model outstanding customer service
• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Take an active role in training and mentoring Associates on front end principles
• Train and coach Associates on personalizing the customer experience while promoting loyalty programs
• Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
• Address customer concerns and issues promptly, ensuring a positive customer experience
• Ensure Associates execute tasks and activities according to store plan; prioritize as needed
• Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Partner with Management on Associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in store shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Other duties as assigned

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail experience
• 6 months of leadership experience

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match