Customer Experience Coach

About This Role

Helping people move forward while building a meaningful career is the core of this role. Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• Clear and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Nice to have:

• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service-focused environment

Benefits

• Quarterly performance-based bonuses
• Advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year)
• 10 paid holidays
• Paid training and professional certification
• Supportive, growth-focused work environment

About the Company

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, its team creates supportive experiences that help individuals move forward in powerful ways.