About This Role
Managing an established book of business across the greater Metro Detroit area is the core of this field-based role, which focuses on educating customers about Ryder's additional services. This position is ideal for someone who enjoys building relationships, visiting customers, and being a key representative for the company in the local market. The role primarily involves working with smaller, local accounts, typically 65-75 accounts with power fleet opportunities of 1-5 units.
Responsibilities
- Attain or exceed assigned sales quotas and profit targets
- Maintain regular and consistent in-person and virtual contact with customers to meet customer requirements
- Develop a sales penetration plan to expand Ryder's wallet share
- Segment account base by opportunity for growth, renewal (retention), and potential for risk of loss
- Present Ryder services and capabilities; develop relationships with all customer buying influencers
- Develop a complete understanding of customers' business, goals, and objectives
- Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate
- Serve as facilitator between customers and Ryder departments or Ryder vendors
- Ensure contracted services are delivered to customers; maintain appropriate customer contact and manage customer satisfaction
- Conduct regularly scheduled customer reviews and monitor VOC results by account
- Update CRM with relevant account-specific details and interactions
- Proactively anticipate problems through continuous dialogue with customers and Ryder staff
- Provide customers with information on new services, policy changes, and best practices for using leased trucks efficiently
- Perform other duties as assigned
Requirements
- Open to entry-level candidates and those newer to sales or the transportation industry
- Drive to build relationships and grow into the role
- Sales skills
- Account management skills
- Negotiation skills
- Comfort learning contractual leasing and pricing (training provided)
- Bachelor's degree in business, marketing, or transportation preferred, or equivalent experience
- Prior experience in customer service or sales is a plus
Benefits
- Commission
- Mileage reimbursement
- Choice of cell phone reimbursement or a company-provided phone
Important Details
- Schedule: 100% local and daily travel, no overnight travel required; Mondays and Fridays tend to be internal-meeting-heavy office days, leaving the middle of the week for field time with customers
