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Customer Director (Maritime) at Faculty - JobAssist
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Home›Jobs›IT & Software›Customer Director (Maritime)
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Customer Director (Maritime)

Faculty

RemoteFull timeMid levelPosted today
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About the role

About This Role

Leading the establishment and expansion of a specialized unit focused on solutions for customers in the Royal Navy, NATO/AUKUS, and the broader maritime sector is the core of this role. As a strategic entrepreneur, you will develop market presence, bridge the gap between AI and naval needs, secure high-stakes partnerships, and oversee multidisciplinary teams to deliver transformative capabilities for national security.

Responsibilities

  • Lead the identification and acquisition of high-value maritime accounts to establish and scale a new sub-business unit within the Defence portfolio
  • Drive significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations
  • Cultivate deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS, and maritime industry to unlock long-term partnership opportunities
  • Develop innovative AI and data-driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value
  • Oversee the delivery of sophisticated technology projects, ensuring high-quality outcomes and maintaining ultimate responsibility for client satisfaction
  • Mentor and coach a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment
  • Collaborate with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision-making

Requirements

  • Deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role
  • Proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high-growth tech setting
  • Strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions
  • Entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands-on" to ensure the success of a new business area
  • Compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon
  • Leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high-performance culture
  • Eligibility for United Kingdom Security Vetting's DV (Developed Vetting) clearance
  • Willingness to work on site with clients from time to time

Benefits

  • Unlimited Annual Leave Policy
  • Private healthcare and dental
  • Enhanced parental leave

Job details

Workplace

Remote

Employment

Full time

Seniority

Mid level

Headquarters

UK - London

Posted

Posted today

About company

Headquarters

UK - London

Open jobs

36

Website

fdetimes.net

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  • Family-Friendly Flexibility & Flexible working
  • Sanctus Coaching
  • Hybrid Working
  • Application Process

    • Talent Team Screen (30 minutes)
    • Introduction to Hiring Manager (60 minutes)
    • Discovery Role Play Interview (60 minutes)
    • Case Study Interview (60 minutes)

    About the Company

    Faculty was established in 2014 to transform performance through human-centric AI. The company has worked with over 350 global customers across government, finance, retail, energy, life sciences, and defence. Its Defence team focuses on building and embedding human-centered AI solutions to give the nation a competitive edge in the defence sector.

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