About the role
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Specialist
Qualifications: Any Graduation
Years of Experience: 7 to 11 years
What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for
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Ability to establish strong client relationship
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Problem-solving skills
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Ability to perform under pressure
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Prioritization of workload
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Strong analytical skills
Roles and Responsibilities:
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In this role you are required to do analysis and solving of moderately complex problems
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May create new solutions, leveraging and, where needed, adapting existing methods and procedures
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The person would require understanding of the strategic direction set by senior management as it relates to team goals
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Primary upward interaction is with direct supervisor
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May interact with peers and/or management levels at a client and/or within Accenture
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Guidance would be provided when determining methods and procedures on new assignments
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Decisions made by you will often impact the team in which they reside
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Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
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Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
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