About the role
Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for
good communication skills
-
problem solving skills
-
flexibility
email writingRoles and Responsibilities:
-
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
-
Your primary interaction is within your own team and your direct supervisor
-
In this role you will be given detailed instructions on all tasks
-
The decisions that you make impact your own work and are closely supervised
-
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
-
Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Accenture was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.