Customer Care Project & SRS Coordinator

Job Description

JOB RESPONSIBILITIES:

• Liaise both with the Sales Admin project coordination team and VDC team to ensure smooth Site Ready Solutions project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project.

• Liaise both with the Operations and Sales management team to ensure smooth project handling and follow-up. This includes all quote and order related tasks, to ensure a timely and effective handling of the entire project.

• Monitoring material availability, expediting items when required and thorough follow up.

• Liaising with the Supply Chain and the SRS Team to ensure timely availability of material

• Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.

• Assist the customer care team in analyzing and resolving customer requests, inquiries and/or concerns by utilizing best practices and established procedures. This is done in cooperation with the Customer Care Training and development team.

• Act as support for the Customer Care Training and development team.

• Assist in various tasks, projects and responsibilities as assigned by the Customer Care management team.

EDUCATION AND SKILL REQUIREMENT:

• Proficient software skills such as Microsoft Office – Word, Excel & ERP

• Customer, goal & detail oriented

• Willing to be flexible in schedule

• Willing to make infrequent overnight travel

• Fluency in English, any other language is an asset

• Inter-personal skills:

  • excellent communication & presentation skills
  • discretion
  • professional maturity (in and outside the walls of Victaulic)
  • multi-task effectively
  • patient, professional and courteous attitude
  • ability to work cross-functional
  • strong cultural sensitivity
  • high level of emotional intelligence