About the role
As a Customer Care Professional in KYC, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
• Deliver extraordinary customer care by managing KYC cases concerning customer accounts in a fast paced, structured customer care environment.
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy.
• Grow and nurture customer relationships on every case that results in measurable Customer value.
• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by quality, effectiveness, efficiency and quality.
• Fluency in writing and speaking in advanced English; English is a must (Excluding). French and German language is desirable
• This position operates in a Monday - Friday environment and we require availability ranging from 2 PM to 8 PM. We require flexibility.
• Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
• Demonstrated consultative experience, ability to influence, resourceful.
• Exceptional listening and relationship building skill.
• Creative problem-solving, eager to find customized solutions.
• Experience owning or working in a small business a plus.
• High school diploma or equivalent required.
• Bachelor’s degree preferred - Education benefits available.
• Service vocation to contact customers.
We’d love to learn more about you! Please make sure to submit your CV in English, as this is an important step in our recruitment process and will help us properly review and move forward with your application.
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