About the role
Key Responsibilities
• Respond to customer queries promptly through phone, email, and chat.
• Assist customers with account setup, platform navigation, and troubleshooting.
• Resolve customer concerns with empathy, professionalism, and a customer-first approach.
• Escalate complex issues to internal teams such as Product and Operations for timely resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Capture customer feedback and share insights to improve products and services.
• Ensure a high level of customer satisfaction by providing timely and effective support.
Eligibility & Qualifications
• Bachelor's degree in Business, Finance, or any related discipline.
• Prior experience in Customer Support, Customer Service, or a similar role. Experience in the FinTech industry will be an added advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently as well as collaboratively in a fast-paced startup environment.
• Proficiency in CRM software and customer support tools.
Work Mode- Hybrid working
Interested candidates share your cv on pragti.saxena@cielhr.com
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