About the role
📍 Placement: Yogyakarta
💬 Role: ECS Mom and Baby Product Company
✨ Vibe: Fun, fast-paced, and full of opportunities
✨ What We’re Looking For ✨
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Experience in Customer Service is a must
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Minimum education: D3
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Minimum GPA 2,75
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English B2 minimum
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Your English speaking and writing are on point
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Communicative
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Ready to work in a shifting schedule (yes, weekends & public holidays included)
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Willing to be placed in Yogyakarta (WFO)
💬 What You’ll Be Doing 💬
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Handle customer inquiries and provide support through chat/email in English.
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Understand the Mom and Baby products industry, including products related to baby, kids, and parenting needs
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Provide professional, accurate, and timely solutions to customer concerns.
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Handle customer complaints with patience, empathy, and a customer-first approach.
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Document customer interactions and maintain accurate records in the CRM system.
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Coordinate with internal teams to resolve customer issues and ensure a smooth customer experience.
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Ensure high customer satisfaction while meeting service quality and performance standards.
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