About the role
Job Title: Customer Master Representative
Location: Malvern, PA 19355
Duration: 3+ Months (Potential of extension)
Shift: M- F 8AM -5PM
Job Description:
· This position is responsible for the timely creation of new customer accounts, changing existing customer accounts, and communicating these additions and changes to the appropriate stakeholders of the customer.
· This role will require completing these tasks accurately, and within the agreed upon service level agreement (SLA) timeframe.
· The SLA is the foundation of the services provided by the Customer Master team, and this role is required to ensure that all aspects of the SLA are adhered to.
· Additional responsibilities for the role are completing or assisting in the reporting requirements of the Customer Master Data team, and supporting special projects for the Customer Master group.
· This position requires an understanding of SAP or other ERP platforms, and an ability to learn the transactions related to the customer master function and correlated reports.
· Additionally, utilize MS Outlook, MS Excel, and MS Word. Strong organizational skills are a must.
· This position requires detail orientation, as accuracy is a crucial requisite of the Customer Master function.
Essential functions:
- Customer Master – Customer setup and changes within the SAP environment, accurately and timely, based on agreed upon SLA. Communicating completions and rejections via group mailbox in MS Outlook.
- Responsible for daily reporting and review of new account setups, to ensure that all mandatory fields have been populated
- The ability to effectively communicate, to all stakeholders.
- SAP acumen to complete all tasks related to the Customer Master function, reporting, and special projects.
- Tracking and reporting statistics via MS Outlook and MS Excel.
- Special Project Support – Various requests are received that aren’t specific to a customer, but rather have a wider scope, suh as output records, and general data fields, which are not included in our normal SLA timing requirements.
Qualifications:
- High School Diploma – Required
- Bachelors – Preferred
- Previous experience working with data and data management.
- Excel skills - Nice to have
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