About This Role
This entry-level role provides second-line technical support for ASML systems at customer sites, focusing on installations, qualifications, repairs, and maintenance. It involves anticipating, analyzing, and solving complex technical problems escalated from first-line support or directly from customers, including in-fab support as needed.
Responsibilities
- Gather all relevant information for a problem, analyze it using available means, and gather additional diagnostic information if needed
- Decide on an initial approach to solve a problem and execute it in consultation with others
- Handover problems or problem aspects to others (Senior Technical Support Engineers or third-line support)
- Document and package all data relevant for problem resolution (e.g., pass-downs, work orders, field service reports, system problem reports, technical reports)
- Advise customer technical personnel and first-line support in dealing with complex problems, using tools, replacing parts, and improving settings to execute repairs
- Resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision
- Arrange for all possible parts, tools, equipment, and information/knowledge to be available at the start of a procedure, based on arranged customer machine time windows
- Execute complex procedures
- Explain appropriate actions to first-line engineers and customers to correct malfunctions
- Train first-line engineers and customers in routine and non-routine maintenance of equipment
- Recommend changes in user procedures when needed
- Signal gaps and improvement opportunities and report them to relevant stakeholders
- Maintain and broaden own knowledge
- Share best known methods within their work group (site/cluster)
- Deliver basic technical knowledge and skills transfers to first-line field engineers
Requirements
- BS degree in a relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level
- Specialized knowledge in the area of pneumatics, hydraulics, or electronics, and semiconductor processes, and relevant software
- Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software
- Complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem
Nice to have:
- Experience in the semiconductor industry
About the Company
ASML's Customer Support (CS) organization is responsible for the installation, qualification, repair, and maintenance of ASML systems at customer sites, as well as the transfer of know-how to customers. Local site Customer Support branches perform these tasks within specific regions.
