About This Role
This role is for a guide leading cruise ship guests on excursions managed by RED Hospitality and Leisure. The guide ensures smooth guest transfers from cruise lines to various vessels, facilitates the onboard ferry experience, and conducts guided tours.
Responsibilities
- Review Fareharbor and Run of Show for updated counts per tour prior to dates
- Greet guests on the cruise ship pier
- Collect tickets from crew members and ferry guides, reconciling numbers against Fareharbor, and communicating final counts to captains to verify totals are correct
- Facilitate invoice sign-off from Shorex Team members
- Assist in facilitating catamaran tours by liaising with catamaran captains and crew, stepping in to greet and guide guests in the event that catamarans are delayed
- Guide guests from pickup at the cruise ship dock in STT to STJ Trunk Bay (or other tours) successfully, ensuring guest satisfaction, safety, and adherence to the schedule
- Utilize P-card to submit payments for National Park Entry and vendors, ensuring that the proper number of adult vs. children's entries are recognized for accurate billing and maintaining financial targets
- Reconcile STJ vendors in the daily vendor closeout sheet, including taxis, National Park concessionaires, and third-party tour guides
Requirements
- Obtain and maintain active CPR, First Aid, and AED certifications
- High School diploma, or equivalent
- 1+ years of experience in customer service, hospitality, marine operations, or transportation logistics
- Basic understanding of business operations
- Strong written and oral communicative skills to draft business letters, develop reports, present oral presentations, create policies and procedures, and write repair specifications
- Understanding of individual roles, interactions, and responsibilities of employees, including a knowledge of all aspects of performance management
- Ability to prioritize, organize and follow-up to a high volume of guest and management requests
- Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone
- Must be able to work various work settings such as exposure to sunlight and outside temperature
- Must be able to lift 50lbs
- Ability to establish and maintain effective working relationships with all persons contacted during the workday
- Ability to read, interpret, and apply regulations and safe practices
- Ability to operate assigned equipment, read and interpret documents
- Ability to multi-task
- Ability to speak and write clearly and concisely
