About This Role
This CRO Manager role directly contributes to client growth by supporting their digital strategy and optimizing performance for e-commerce sites and lead generation. Working under the Head of CRO, you will be a strategic partner to clients, understanding their business challenges, building optimization roadmaps, and overseeing their implementation to achieve results. Your mission is to generate maximum business performance for clients through Webyn optimizations.
Responsibilities
- Understand client challenges: grasp business objectives, context, and priorities for each client to align strategy with their true needs
- Provide strategic support: advise clients on their digital strategy and become their key contact for journey performance
- Conduct audits and diagnostics: perform comprehensive CRO audits (Webyn data, UX, qualitative and quantitative analyses, benchmarks) to identify growth levers
- Build optimization roadmaps: prioritize opportunities and create a value-oriented roadmap for each client
- Oversee production: write clear and actionable specifications for the development team, and manage the backlog, development, QA, and deployment flow
- Analyze and recommend: analyze optimization results and define next steps (deployment, iteration, new avenues) to foster a continuous value loop
- Provide training and evangelization: lead CRO training sessions for clients and prospects (experimentation culture, results interpretation, optimization and personalization best practices) and disseminate the CRO approach internally
Requirements
- Experience in CRO, experimentation, or digital journey optimization (e-commerce, lead generation, or digital product)
- Business vision: ability to understand client challenges and translate them into an optimization strategy
- Strong data culture: statistics, significance, results interpretation
- Ability to formulate clear and convincing recommendations for non-experts
- Highly structured: comfortable with project management involving multiple stakeholders (clients, KAMs, developers)
- Pedagogical, results- and ROI-oriented, with a strong sense of teamwork
Nice to have:
- Experience in an agency or with a SaaS editor in the martech/CRO ecosystem
- Ability to quantify business impact (incremental revenue, conversion gains, ROI)
- Experience leading training sessions or client workshops
- Very good level of English
- Interest in content (LinkedIn, events) and desire to become a CRO reference
Important Details
- Team: Reports to Rémi (Head of CRO), CRO team (CRO Managers), close collaboration with KAMs, Dev CRO team, Sales, and Product teams