CRM Manager

About This Role

The CRM Manager is responsible for overseeing customer relationships from the initial booking through to property possession within the real estate and construction industry. This role involves managing customer queries, coordinating with various internal teams, and ensuring timely communication and satisfaction.

Responsibilities

• Manage customer relationships from booking to possession
• Handle customer queries, complaints, and service requests professionally
• Coordinate with the Sales, Accounts, Legal, and Site teams to ensure smooth customer service
• Maintain customer databases, booking records, payment updates, and CRM reports
• Monitor payment follow-ups, documentation, agreements, and possession schedules
• Ensure timely communication with customers regarding project updates and construction progress
• Track customer satisfaction and resolve issues within defined timelines
• Prepare regular MIS reports on customer interactions, pending payments, complaints, and project updates
• Ensure proper documentation and adherence to company policies and CRM procedures

Requirements

• Graduate in any discipline
• 1–3 years of experience in CRM, preferably in the real estate or construction industry
• Strong communication, customer-handling, and problem-solving skills
• Proficiency in MS Excel, MS Word, and CRM software
• Good coordination, reporting, and team management abilities

Nice to have:

• MBA in Marketing or a related field

Benefits

• Provident Fund