CRM Manager

About This Role

The Customer Relationship Manager will manage client relationships, coordinate with internal teams, handle client enquiries, and ensure effective communication and follow-up throughout the client engagement process. This role suits a professional with experience in customer relationship management who can maintain positive client interactions and support client retention.

Responsibilities

• Build and maintain positive relationships with existing and prospective clients
• Communicate with clients to understand their requirements and provide timely updates
• Coordinate with the business development and research teams for effective client handling
• Follow up on client enquiries, ongoing projects, and service requests
• Maintain accurate client records, interaction details, and follow-up reports
• Handle client concerns professionally and coordinate with relevant teams for resolution
• Monitor client satisfaction and support client retention
• Manage client onboarding and maintain long-term client engagement
• Track pending enquiries and ensure timely follow-ups
• Prepare regular reports on client interactions and relationship status

Requirements

• Bachelor's degree in any relevant discipline
• 1–3 years of experience in customer relationship management, client coordination, customer support, or a related field
• Strong verbal and written English communication skills
• Good interpersonal, problem-solving, and coordination skills
• Ability to manage multiple clients and follow-ups efficiently
• Basic knowledge of MS Office, Excel, and CRM tools
• Customer-focused approach with good organizational skills

Nice to have:

• Client relationship management
• Customer handling and retention
• Professional communication and negotiation
• CRM data management
• Follow-up management and reporting
• Team coordination and issue resolution

Important Details

• Working days: 6 days per week

Application Process

• Apply with your updated resume

About the Company

Panacorp Software Solutions is a research and development company based in Nagercoil, providing research assistance, academic support, and technical solutions to PhD scholars and students worldwide.