Criminal Justice Caseworker - Teams

About This Role

Working in Surrey Police, the Criminal Justice Caseworker maintains and administers digital case files, ensuring compliance with procedures, timescales, and legislation. This central role involves managing cases in the Criminal Justice System, building relationships with partners, and acting as a key point of contact for various inquiries. The position requires proactive case management and a commitment to data quality and force integrity.

Responsibilities

• Maintain and administer digital case files within Surrey Police and national procedures, timescales, and legislation
• Maintain police databases and records to store and retrieve information in a timely manner
• Deliver a professional, customer-focused service in support of policing-related casework
• Build and maintain positive, collaborative relationships with police colleagues and criminal justice partners, including the Crown Prosecution Service (CPS), HM Courts & Tribunals Service (HMCTS), and Probation Services
• Act as a key point of contact, managing requests and inquiries from partner agencies, members of the public, police officers, and supervisors
• Handle inquiries promptly, effectively, and efficiently through various communication channels, including telephone, email, electronic tasking systems, and correspondence
• Proactively manage cases in the Criminal Justice System to a successful conclusion
• Undertake all support functions for case progression of live cases
• Identify and resolve any blockers to ensure efficient partnership working
• Utilize proactive activities to effectively monitor deadlines and requests
• Collate and disseminate digital information
• Sustain data quality and case management of case files to ensure the maintenance of force integrity and public confidence

Requirements

• Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands with minimal supervision
• Experience of collating and maintaining digital records and databases to a high standard of data quality, ensuring information can be easily and promptly retrieved

Important Details

• Schedule: 36.0 hours per week
• Contract: permanent
• Teams: Warrants, Traffic
• Work format: opportunity to work flexibly at home or away from your normal place of work some of the time, where appropriate

About the Company

Surrey Police and Sussex Police continuously work selflessly and tirelessly in order to keep people in their counties safe.