About the role
Summary of Responsibilities
At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Cafe Crew Leader.
Essential Functions
- Interacts with crew members and customers using Tropitude (Tropitude is our mojo and what makes Tropical Smoothie Cafe fun and different and means having energy and creating a positive atmosphere).
- Delivers Unparalleled Hospitality to each customer that visits our cafe.
- Knowledgeable and proficient in each position within the cafe.
- Successfully completed the Cafe Basics Training Program and Certified Trainer Program.
- Ensures each station is operating to Tropical Smoothie Cafes standards.
- Trains and coaches crew members during each shift to ensure brand standards are upheld.
- Uses tools to accomplish goals, manage labor and control inventory.
- Performs any additional tasks necessary to run the cafe.
Required Experience
- Experienced Tropical Smoothie Cafe Crew Member.
- Legally able to work within the State and Federal guidelines.
Physical Requirements
- Continuous standing and walking throughout the duration of each shift.
- Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
- Constant face-to-face interactions with crew members and customers.
- Safely navigate in a fast-paced cafe environment.
- Ability to multi-task and remain positive in sometimes stressful working conditions.
Working Conditions
Most shifts are between six to eight hours, but this may vary.
Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
Fun, fast-paced, upbeat environment with no fryers!
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Questions, answered
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