Credit Union Skip Supervisor

About This Role

This supervisor position involves leading and developing a team of Skip and/or Forward team members. The role focuses on managing daily team activities, ensuring tasks are completed efficiently and compliantly, and supporting the operational management of the department.

Responsibilities

• Provide daily direction to team members to ensure client assigned workload is completed in accordance with client specified service level agreements (SLAs)
• Coach and develop team members, targeting improvement in established key performance indicators (KPIs)
• Assist team members with customer escalations, vendor issues, and high priority client requests as required
• Conduct audits of team member work queues and review of customer phone calls to identify areas of opportunity and recognize team member best practices
• Maintain time and attendance for team members, including payroll approval/verification, time off tracking, and shift and break adherence monitoring
• Conduct employee performance evaluations, corrective action, and other coaching and development activities as needed
• Ensure team member adherence to all aspects of regulatory compliance, client specific requirements, and SLAs
• Serve as key point of contact for clients, helping to build mutually beneficial relationships with Location Services’ valued client partners
• Support executive management in ongoing initiatives as assigned

Requirements

• High school diploma or GED diploma or equivalent required
• Minimum 2 years in auto-finance, collections, or call center experience required
• Applicants must be legally authorized to work in the United States

Nice to have:

• Bachelor’s degree or higher, in business related field
• Supervisory experience

Benefits

• Full suite of medical benefits, including dental, vision, 401k, pet insurance and more
• PTO and holidays

Important Details

• Schedule: days and hours of work are variable and based on business need
• Physical requirements: ability to sit at a computer terminal for an extended period; may be asked to lift approximately 25 lbs.

About the Company

Location Services provides employment opportunities to its employees and complies with applicable laws governing nondiscrimination in employment.