About This Role
This role involves taking full accountability for delivering on key performance indicators and making timely decisions within a credit management framework. The Credit Manager will be responsible for ensuring compliance with policies, processes, and regulatory requirements while maintaining a high-quality credit portfolio.
Responsibilities
- Understand KPIs/goals and take full accountability to deliver
- Be responsible for decision-making within stipulated timelines
- Exercise credit delegation authority with all due diligence within the policy framework
- Adhere to defined policy/process and make timely decisions on all applications being processed
- Interpret credit bureau reports, conduct dedupe checks, assess financial statements, plot financial tools/spreadsheets, evaluate financial ratios, analyze bank statements, ascertain existing liability of applicants, and overall arrive at financial eligibility in line with policy
- Ensure all loan applications are processed within the defined turn-around time (TAT)
- Increase the efficiency of underwriting by reducing rework and increasing FTR in all activities carried
- Follow up with sales counterparts for pending cases to ensure both credit TAT and E2E TAT are met as defined by senior management
- Check data entry quality is intact and error rate is minimal; share periodic feedback with data entry vendors/respective team
- Conduct customer tele-verification / physical visits - personal discussion with applicants to understand the profile, business model, requirement, end-use, seek clarification if any
- Keep track of market factors and identify the impact on credit portfolio and decisioning
- Keep focused on creating a high-quality portfolio
- Ensure proper covenant management is done
- Ensure audit and regulatory compliance on all aspects stipulated by the central team
- Ensure credit quality: Nil PAR errors and Nil QM cases
- Exercise credit authority delegation without any instance of transgression of powers
- Interact closely with other functions such as Sales/Operations/CSS/Collections in ensuring smooth delivery of objectives
- Manage all risk vendors such as CPV, PD, CPA vendor and in-house CPAs wherever available
- Impart regular training and share feedback to improve quality
Important Details
- Team: Interact closely with Sales, Operations, CSS, and Collections functions
