Credit Manager

About This Role

Controlling credit risk and managing accounts receivable across the company's global operations is the core of this Credit Manager role. The position oversees cash application, credit, and collections in the U.S. and Europe, while supporting teams in China and India. The role suits a candidate with strong leadership skills to drive team performance and process improvements.

Responsibilities

• Lead credit, collections, and cash application activities, including policy maintenance and enforcement
• Manage collections on past-due accounts and document all actions, communications, and follow-up in the customer master record
• Approve or decline credit applications for all divisions based on credit reports, financial analysis, and reference checks
• Monitor receivables, bad debt, doubtful account reserves, delinquent accounts, and bankruptcies; take appropriate action as needed
• Review customer accounts and write-offs for abuse of terms, discounts, and other issues; partner with sales leadership and customers to resolve problems
• Support customer requests, including invoice copies, statements, W-9s, and proof of delivery
• Maintain resale tax certificate and customer invoice/statement email databases with a focus on completeness and accuracy
• Perform other related duties as assigned
• Lead, coach, and develop a credit team
• Partner across the organization to service customers, with emphasis on Sales, Customer Service, and Finance
• Drive process improvement and optimization across all facets of the department
• Maintain department dashboard and KPI reporting
• Manage hiring, training, performance reviews, and employee development plans
• Ensure compliance with company policies, quality standards, regulatory requirements, and health, safety, and environmental guidelines
• Safeguard confidential company, supplier, and customer information
• Improve Credit Department efficiency and effectiveness to better serve internal and external customers

Requirements

• Bachelor Held in Finance, Accounting, Business Administration, or a related field required
• Minimum 5 years of experience in credit and collections
• Minimum 3 years of supervisory or management experience
• Strong negotiation skills and the ability to resolve credit-related disputes
• Deep knowledge of credit and collections practices, principles, and regulations
• Strong analytical, problem-solving, and decision-making skills
• Knowledge of accounting policies, practices, and systems

About the Company

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality, the company is a worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions.