Managing customer credit risk and leading credit activities for Pennex is the core of this Credit Manager role. The position is accountable for sound credit decisions, collection performance, disciplined management of customer credit exposure, and continuous improvement of credit and collection processes. This role reports to the Credit Manager of Domestic Operations.
Responsibilities
Own all credit and collection responsibilities for Pennex and oversee the related accounts receivable function
Establish and review customer credit limits through comprehensive analysis, including financial statement review, operational assessment, payment history, credit references, and customer discussions
Conduct ongoing reviews of existing customer credit limits, including formal annual reviews, and document decisions and recommendations
Exercise credit approval authority up to $250,000 and prepare credit reviews, recommendations, and supporting analysis for Credit Committee consideration of requests exceeding $250,000
Lead, coach, develop, and evaluate a team of two employees supporting Pennex credit and accounts receivable activities; set priorities, assign work, monitor performance, and ensure appropriate cross-training and coverage
Secure credit insurance when appropriate and manage required documentation, renewals, and claim activity
Monitor customer payment performance and credit exposure to ensure adherence to established terms and limits
Partner with sales, operations, administration, and finance teams to identify and resolve disputes, billing issues, and other causes of payment delay
Provide collection guidance and escalation support, assume responsibility for difficult or high-risk accounts when needed, and develop payment plans for customers experiencing cash-flow challenges
Manage nonperforming or bankrupt accounts, including filing insurance and bankruptcy claims and coordinating legal action when appropriate
Develop, implement, and maintain Pennex credit policies, procedures, controls, metrics, and reporting in alignment with enterprise credit practices
Drive continuous improvement across credit and accounts receivable processes, including stronger risk visibility, documentation, workflow consistency, and team effectiveness
Keep the Credit Manager of Domestic Operations informed of significant exposures, delinquency trends, customer disputes, and matters requiring escalation
Perform other duties as assigned
Requirements
Bachelor’s Degree in Accounting, Finance, Math or related field
7+ years of progressive commercial credit and collections experience, including complex credit analysis and customer risk management
Demonstrated experience leading, supervising, or formally directing the work of others
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Experience preparing credit recommendations and communicating risk-based decisions to senior stakeholders
Strong leadership and people-management skills, including coaching, prioritization, accountability, and team development
Strong financial analysis, judgment, and decision-making skills with the ability to balance risk and profitability
Clear verbal and written communication, negotiation, and stakeholder-influence skills
Ability to manage sensitive customer matters, resolve conflict, and maintain effective business relationships
Strong organizational skills, attention to detail, and ability to manage multiple priorities with appropriate urgency
Continuous-improvement mindset with the ability to identify risk, strengthen controls, and improve processes
Proficiency with Microsoft Office and ERP-based credit and accounts receivable tools
Travel up to 25% as needed
Regular attendance required
Must be able to pass pre-employment physical and drug screen
Must be eligible to work in the United States, visa sponsorships are not available
Nice to have:
MBA Desired
Experience in a manufacturing, metals, distribution, or similarly complex business environment
Experience with credit insurance, bankruptcy claims, approved legal-collection processes, and ERP-based credit and accounts receivable processes
Experience with Microsoft Dynamics 365 or a comparable ERP platform
Benefits
Medical, dental and vision insurance
Disability and life insurance
401(k) with matching contribution
Generous allotment of paid vacation and paid holidays
Performance-based bonus opportunities
Employee Assistance Program (EAP)
Ongoing training and professional development
Ample opportunity for career growth and advancement
Relocation package may be available
Free on-site gym access
Tuition reimbursement
Complimentary refreshment bar with beverages and snacks
Employee discount program with hundreds of partner brands
Wellness incentive program
Regular employee celebrations and events
Important Details
Work format: Hybrid with three days in the St. Louis office and two days remote based on business needs
Confidentiality Agreement Required: Yes
About the Company
Celebrating 50 years in 2024, MX Holdings is a global leader in the purchasing, processing, and manufacturing of non-ferrous metals, primarily Aluminum. Enabled by its breadth of experience and deep expertise, it delivers top-quality products and services to customers across its family of brands – including Metal Exchange and Pennex. The company's core values are Safety, Integrity, Caring, and Growth, which guide every action and decision. MX Holdings is dedicated to impacting the world in a positive way.
