Credit Manager

About This Role

This Credit Manager role leads credit and collections activities for the Philippines as an individual contributor, partnering with Sales Leaders and the Country CFO to manage customer risk, ensure timely collections, and support business operations. The position plays a critical role in maintaining cash flow, mitigating risk, and ensuring strong stakeholder alignment across the business.

Responsibilities

• Minimize overdue accounts through effective AR processes and controls
• Oversee accurate and timely issuance of customer invoices
• Ensure proper allocation and reconciliation of incoming payments
• Monitor AR aging reports and proactively address overdue balances
• Communicate with customers regarding outstanding invoices and payment follow-ups
• Investigate and resolve billing discrepancies or disputes in a timely manner
• Review and approve credit memos, adjustments, and refunds
• Perform periodic customer account reconciliations
• Ensure accurate cash application processes
• Assess and recommend bad debt provisions
• Assess the creditworthiness of new and existing customers
• Review and adjust customer credit limits based on risk analysis
• Partner with Sales and Finance teams to establish appropriate credit terms
• Manage relationships with credit insurance providers to secure coverage
• Develop and enhance credit policies and procedures
• Implement risk mitigation strategies and internal controls
• Lead and facilitate credit committee meetings
• Conduct collection calls and follow-ups with customers
• Issue dunning letters and payment reminders
• Negotiate payment plans for delinquent accounts
• Escalate critical collection issues to senior management when needed
• Coordinate legal actions for severely overdue accounts
• Engage and manage third-party collection agencies
• Evaluate and recommend accounts for write-off
• Prepare and analyze AR aging reports
• Support cash flow forecasting activities
• Track and report key performance indicators (e.g., DSO, collection effectiveness, bad debt ratio)
• Support internal and external audits
• Conduct root cause analysis for delayed payments and recommend corrective actions
• Coordinate with brokers on reporting, premiums, and policy administration
• Work with insurers to secure ground-up or single-risk coverage
• Monitor and optimize insurance coverage to mitigate financial exposure

Requirements

• 3–5 years of experience in Credit & Collections or Accounts Receivable