Leading the credit function for a company in the automatic and manual door industry, this role involves managing the entire customer credit lifecycle, from reviews and limits to collections and cash application. It suits a leader who can set clear expectations, build team capability, and ensure compliance while balancing customer service with responsible credit risk management.
Responsibilities
Set clear expectations for collections, credit administration, accounts receivable, and cash application
Assign ownership and hold team members accountable for timely, accurate, and professional execution
Ensure the right people are in the right seats and address performance or process issues promptly, consistently, and in accordance with company policy
Build team capability through hiring, coaching, feedback, training, cross-training, and meaningful development opportunities
Own the customer credit lifecycle, including credit reviews, credit limits, payment terms, account holds, releases, exceptions, and periodic reassessment of credit exposure
Lead collection activity using consistent contact schedules, documented commitments, appropriate escalation, and clear telephone, email, and occasional in-person communication
Own the entire accounts receivable and cash application process, supporting accurate customer balances, timely posting, prompt resolution of unapplied cash and deductions, and reliable reporting
Manage and maintain the Credit Policy, collection and cash application SOP’s including setting the expectation and cadence of customer collection and on-hold communications
Maintain actionable scorecards and participate fully in L10 meetings
Complete To Dos, own Rocks, and Identify, Discuss, and Solve issues through completion
Partner with Sales, Customer Service, Finance, and Operations to resolve disputes, enforce approved terms, and balance customer service with responsible credit risk management
Use aging, payment behavior, disputes, credit exposure, and collection results to identify risk, prioritize work, improve processes, and communicate decisions clearly
Apply Together We Thrive by working with customers toward realistic payment resolutions
Model all Door Controls USA Core Values: communicate commitments and follow-through; make principled credit decisions; improve processes and team capability; and act with urgency to collect and apply cash
Protect the customer experience through respectful, factual, consistent communication and ensure compliance with company policy, customer agreements, approved authority levels, and applicable legal requirements
Requirements
Bachelor’s degree in accounting, finance, business, or equivalent relevant experience
Business-to-business credit leadership experience
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Commercial credit and collections experience
Accounts receivable and cash application experience
Ability to analyze and interpret financial information, credit reports, payment history, aging trends, and other relevant risk indicators
Ability to establish credit limits and payment terms
Ability to monitor total customer exposure
Ability to take timely action when risk changes
Strong written and verbal communication
Disciplined follow-through
Constructive conflict resolution experience
Process development and compliance
Proficient with Microsoft Excel and ERP systems
Leadership qualifications include the ability to set standards, make sound credit decisions, coach a customer-facing team, address performance issues directly, and create consistent execution across credit and receivables processes
Nice to have:
Bachelor’s degree in accounting, finance, or business
Experience in distribution or manufacturing
Implemented, developed or strengthened a credit risk program
Developed repeatable credit policy or credit-review practices
Assigning risk-based credit limits and ongoing risk and exposure management
Ability to analyze and interpret customer financial statements, third-party credit information, trade references, payment behavior, concentrations, and exposure trends
Proficient with Microsoft Excel and PowerBI
Experience with Microsoft Dynamics 365 and Microsoft Business Central
EOS experience and discipline
Credit Business Associate (CBA), Credit Business Fellow (CBF), Certified Credit Executive (CCE), or related NACM credential
Benefits
Medical insurance
Dental insurance
Vision insurance
Accidental Insurance
Critical Illness insurance
Supplemental Life Insurance
Short Term Disability
Long Term Disability
401K + Company Match
Legal Shield
Important Details
Primarily an office environment with frequent computer and telephone work and regular interaction with internal teams and customers
Occasional travel or in-person customer meetings may be required
Periodic schedule flexibility may be needed to address month-end, escalations, or urgent credit matters
Physical Requirements
Ability to remain seated and use a computer, keyboard, telephone, and other standard office equipment for extended periods, with periodic standing and walking
Ability to occasionally lift and carry office materials weighing up to 20 pounds
Visual, hearing, and verbal communication abilities necessary to review detailed account information and communicate effectively by telephone, email, video, and in person
About the Company
Door Controls USA is dedicated to excellence and innovation in the automatic and manual door industry, striving to make a lasting impact for its customers and communities nationwide. The company is guided by its mission of "Opening Doors for Generations" and grounded in its core values: Together We Thrive, Do What You Say, Do the Right Thing, Better Every Day, and Get'er Done.
