Credit Manager

About This Role

The Credit Manager is responsible for overseeing customer credit risk, enhancing cash flow, reducing exposure to bad debt, and ensuring the prompt collection of outstanding receivables. This role involves close collaboration with Sales, Customer Service, Finance, and senior leadership to balance revenue growth with sound credit management.

Responsibilities

• Manage a customer portfolio ranging from $10.0 - $50.0 million
• Monitor aging reports and key receivables metrics
• Identify areas of credit risk within the portfolio and establish collection strategies to mitigate those risks
• Lead collection efforts on past-due accounts and resolve payment disputes
• Coordinate escalation procedures for delinquent accounts
• Reduce Days Sales Outstanding (DSO) and improve overall working capital performance
• Partner with Sales and Customer Service to resolve billing, shipment, pricing, and deduction issues
• Negotiate payment plans and settlements when appropriate
• Maintain strong customer relationships while enforcing company credit policies
• Fulfill ad-hoc customer requests
• Process ad-hoc customer payment requests
• Investigate and resolve payment discrepancies, including payment declines, with key stakeholders including external customers, sales, credit and cash application teams
• Assist with special projects and other job-related duties as required
• Provide weekly reporting to the Team Lead and senior management as needed

Requirements

• Bachelor’s degree preferred with a concentration in accounting and analysis or comparable work experience
• Professional, courteous and clear communication with internal and external customers
• Experience in an accounting role with receivable responsibilities
• Ability to utilize various ERP systems daily
• Proficient Excel skills
• Strong analytical skills with an understanding of business processes
• Strong organizational skills and attention to detail
• Ability to multitask and be flexible
• Ability to meet deadlines, prioritize and manage workload
• Ability to troubleshoot issues and resolve them