About the role
Keep Healthcare Finances Healthy Through Smarter Credit Control
Put financial health at the heart of Australia's healthcare services industry. As a Credit Control Officer, you'll manage aged debt, strengthen collections, resolve account issues, and protect cash flow supporting essential healthcare operations. Build international credit control expertise and take your global finance career further with Emapta without leaving the Philippines.
Your Finance Career at a Glance
- Employment Type: Full-time
- Shift: Day Shift, Weekends Off
- Work Setup: Hybrid (Onsite during the probationary period), SM Mega Tower, Ortigas
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Day Shift Schedule
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Qualifications & Experience
- Bachelor's degree in Finance, Accounting, Business, or a related field, or equivalent professional experience
- At least 1 to 5 years of experience in debt collection, Accounts Receivable, or credit control
- Experience in aged debt management and debt recovery processes
- Experience within healthcare, workforce, or professional services environments is desirable
Skills
- Strong negotiation and influencing skills
- Ability to manage difficult or sensitive conversations professionally and confidently
- High level of attention to detail and accuracy
- Strong organizational and time management skills
- Proficiency in financial systems and Microsoft Office applications
- Strong analytical and problem-solving skills, with the ability to identify the root causes of debt-related issues
Professional Attributes
- Professional, resilient, and outcome-focused approach
- High level of integrity and accountability
- Strong interpersonal and relationship-building skills
- Proactive and persistent approach to debt recovery
Your Daily Tasks
Debt Collection & Account Management
- Monitor and actively manage outstanding debts across Doctors, Workforce, or Allied portfolios.
- Conduct proactive collection activities through phone, email, and written communication.
- Maintain accurate records of all collection activities, communications, and payment arrangements.
- Negotiate and manage payment arrangements within delegated authority.
- Follow up on broken payment arrangements and take appropriate action.
- Escalate complex, high-value, or high-risk debts to the relevant manager.
- Initiate and support debt recovery actions, including referrals to external collection agencies when required.
Reconciliation & Issue Resolution
- Reconcile accounts and investigate discrepancies related to outstanding balances.
- Collaborate with internal teams to resolve issues that affect debt recovery.
- Identify the root causes of recurring debt issues and escalate them for resolution.
- Record all transactions and adjustments accurately in financial systems.
Stakeholder Engagement
- Liaise with internal stakeholders across Doctors, Workforce, or Allied services to support debt resolution.
- Engage with clients, contractors, and representatives professionally and respectfully.
- Communicate clearly about outstanding balances, payment expectations, and account status.
- Balance effective debt recovery with positive stakeholder relationships.
Compliance, Audit & Risk
- Ensure all debt collection activities comply with organizational policies and relevant legislation.
- Maintain confidentiality and protect sensitive financial and personal information.
- Support audit processes with accurate documentation and records.
- Identify and escalate potential risks, bad debts, and disputes.
Continuous Improvement
- Contribute to the development and refinement of debt collection processes and procedures.
- Participate in initiatives to improve collection rates and reduce aged debt.
- Provide feedback on system enhancements and process improvements.
Complaint & Incident Management
- Follow organizational complaint and incident management escalation processes.
- Address concerns promptly when they may affect stakeholder relationships or financial outcomes.
Compliance
- Follow organizational WHS and OHS policies and procedures to maintain safe work practices.
- Comply with company policies, procedures, and professional conduct standards.
- Maintain confidentiality and protect sensitive financial and personal information.
- Comply with all applicable legislative and regulatory requirements.
About the Client
Our client is a leading Australian healthcare and workforce services provider with over 50 years of industry experience. They connect healthcare professionals with organizations nationwide and deliver healthcare staffing, doctors, allied health, home and community care, disability and NDIS support, corporate health, and training solutions. Through an extensive national network, clinical expertise, workforce technology, and specialized services, they help healthcare providers, businesses, individuals, and communities access qualified professionals and dependable care across Australia.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
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