About This Role
The Credit Analyst works with assigned accounts to identify and resolve unpaid customer accounts, aiming to optimize receivables. This role involves researching payment discrepancies, resolving customer queries, and maintaining collection notes.
Responsibilities
- Work with assigned accounts to identify and expedite the resolution of unpaid customer accounts to optimize receivables
- Research and resolve payment discrepancies
- Investigate and resolve customer queries
- Request validated customer credits and other adjustments
- Maintain collection notes on assigned accounts
- Initiate, maintain and grow solid relationships with customers, sales, finance and operational partners
- Provide documentation to customers requesting invoices, BOLs, statements, etc.
- Respond to all inquiries in a timely manner
- Reconcile and validate customer deductions and short payments
- Submit timely and accurate adjustments to Credit Supervisor
- Work in a team environment
- Serve as the backup to other positions within the department as needed
Requirements
- High School Diploma required
- Associate degree preferred
- Minimum two years in business-to-business credit and collections experience
- Strong computer skills
- Familiar with Microsoft Office and ability to learn new systems/software applications quickly
- Previous phone experience in a professional setting
- Excellent written and verbal communication skills
- Proven ability to work independently and manage multiple priorities with a strong sense of urgency and initiative
- Effective organizational skills and ability to prioritize
- Attention to detail and high level of accuracy
- Self-starter who can work independently as well as effectively as a team member
Benefits
- Paid time off plans
- Medical, vision, and dental insurance
- Company paid basic life insurance and AD&D coverage with additional supplemental coverage available
- Critical Illness and Voluntary Accident coverage available
- Associate Purchase Program: product purchase at discounted rate
- Tuition Reimbursement
- Paid Holidays, plus Floating Holidays
- Financial coverage provided towards safety footwear
- 401K Retirement Program with company contribution
- Gainsharing Incentive Program: Unlimited earning potential when company financial goal is achieved
- Associate Assistance Programs including but not limited to mental health resources, financial and legal support
