Credentialing Specialist

About This Role

This manager-level position involves managing credentials and access across more than 1,000 client systems, supporting over 500 users and 800 clients. The role plays a critical part in maintaining secure access, ensuring operational continuity, and upholding compliance for HealthMark's client base, with a focus on preventing unauthorized access and security breaches. It suits an organized, detail-oriented professional with a strong background in cybersecurity and IT management.

Responsibilities

• Follow and implement robust password management policies and procedures to secure access to client EMR systems
• Maintain a secure repository for all organizational passwords, ensuring encrypted storage and controlled access across all operational teams
• Regularly ensure passwords are updated in compliance with security best practices and regulatory requirements
• Monitor and manage access rights to EMR systems, ensuring only authorized personnel have access based on their role and necessity
• Support all teams, ensuring enough credentials are available to support operations
• Coordinate with Client Advocates, Clients, and Operational Teams to ensure all additions, changes, and removals are executed in a timely manner while escalating issues to management
• Respond promptly to access disruptions or compromises by conducting thorough investigations and restoring secure access
• Maintain a detailed log of all access issues and resolutions via ticketing system and generate regular reports on access integrity and security incidents for senior management
• Collaborate with IT security teams to enhance cybersecurity measures and implement best practices for credential management
• Train and guide staff in secure password practices and the importance of protecting sensitive client information
• Ensure all staff are trained and onboarded to HealthMark Group
• Coordinate with partner teams and ensure adherence to policies

Requirements

• Bachelor's degree or equivalent experience in relevant field
• Minimum of 3 years
• Strong understanding of compliance regulations affecting EMR access and data security (e.g., HIPAA)
• Proficient with password management software and encryption technologies
• Excellent problem-solving skills and the ability to manage crises effectively
• Exceptional communication skills and the ability to explain technical details to non-technical stakeholders

About the Company

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country, transforming administrative processes into seamless digital solutions. Founded in 2006 with corporate headquarters in Dallas, TX, HealthMark Group has been named to both the Dallas 100 and the Inc. 5000 for multiple years as one of the fastest-growing companies in the region and in the country.