Credentialing Specialist

About This Role

This specialist role manages the credentialing of vendors, drivers, vehicles, and insurance to ensure compliance with company, broker, and regulatory requirements. It ensures that all staff and transportation providers meet the necessary qualifications and credentials to provide safe, reliable services. The primary responsibility is to manage the credentialing process, maintain compliance with relevant regulations and standards, and support the organization

Responsibilities

• Review credentialing files, utilize reports, and work with transportation providers to obtain missing, incomplete, and expiring items
• Verify provider documentation, ensure compliance with contract requirements, and upload all approved documents into CTC Connect
• Monitor license and credential expiration dates and advise transportation providers of required
• Ensure that drivers and vehicles meet Call the Car, state, and health plan requirements
• Collect, review, and verify credentialing documentation for transportation vendors, drivers, insurances, and vehicles prior to approval
• Ensure all required documents are current and compliant, including driver licenses, vehicle registrations, inspections, insurance, and permits
• Establish and maintain strong working relationships with Call the Car employees, transportation providers, and other stakeholders
• Ensure accurate and timely data input
• Maintain consistent contact with transportation providers to ensure that expectations are clear and requirements are completed in a timely manner
• Perform routine audits of rideshare vendors, including monthly insurance audits
• Make observations and recommendations for improvements to management
• Maintain clear communication between Providers, Drivers, and CTC Management
• Maintain a high level of accuracy with all aspects of the position
• Monitor, process, and respond to emails in the Credentialing inbox in a timely manner
• Perform all other duties assigned by management

Requirements

• At least 2+ years of Customer Service experience
• High School Diploma required
• Must pass a Criminal Background Screening
• Must pass government exclusion list at time of hire and monthly thereafter
• Excellent written and verbal communication skills
• Basic experience using PC software programs including Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Ability to work independently or with a team
• Strong attention to detail along with the ability to plan and organize well
• Able to type at least 40 wpm

Benefits

• Health, Vision, and Dental Insurance