This builder role is for a creative leader who will define how the Manhattan brand looks, sounds, and feels across all important touchpoints, from campaigns and digital experiences to video, print, customer stories, and global events. You will set the creative bar, lead a multidisciplinary team, and partner with leaders across Marketing and the business to turn complex technology into clear, compelling stories and experiences. The work should be ambitious, useful, and unmistakably Manhattan.
Responsibilities
Define and evolve the creative expression of the Manhattan brand across internal and external touchpoints
Maintain a high, consistent standard across visual design, motion, photography, video, presentations, environments, and customer-facing experiences
Serve as the final creative quality gate for high-visibility work, ensuring that what reaches the market is thoughtful, coherent, and fully resolved
Translate brand strategy and narrative into practical direction that teams, regions, agencies, and production partners can execute
Help the brand evolve without losing its recognizability, discipline, or distinctive point of view
Partner with Product Marketing, Demand Generation, Content, Communications, Digital, Events, Sales, and regional teams to develop work that advances both brand and commercial priorities
Translate technical, product-heavy, or jargon-filled inputs into messages, stories, and experiences that people can quickly understand and care about
Lead creative development from brief through concept, design, production, launch, and reuse
Support a broad range of work, including display and paid media, web and landing pages, campaign systems, social, video, animation, photography, presentations, print, and experiential design
Set the creative direction for global events, trade shows, roadshows, customer experiences, executive gatherings, and other high-visibility brand moments
Shape the full experience, including environments, booths, stages, screens, signage, wayfinding, presentations, show flow, content capture, and post-event content reuse
Build scalable systems that allow regional teams to express Manhattan with local relevance while maintaining a coherent global standard
Partner with senior leaders on high-stakes presentations, internal broadcasts, company communications, and other moments where clarity and polish matter
Manage, coach, and develop a growing multidisciplinary team across design, video, operations, and production
Create clarity around roles, expectations, quality standards, career growth, and decision rights
Build a high-trust, low-ego creative culture where people challenge the work, not one another
Direct a trusted network of agencies, production companies, freelancers, fabricators, and other specialists for overflow capacity and high-production-value work
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Make the team more capable over time through strong briefs, useful feedback, repeatable systems, and thoughtful delegation
Establish the creative operating system: intake, briefing, prioritization, capacity planning, timelines, review stages, approvals, handoffs, and service expectations
Make clear tradeoffs among quality, speed, scope, budget, and business value
Manage budgets, estimates, vendor selection, scopes of work, and production risk with sound judgment
Build reusable templates, toolkits, presentation systems, and self-service capabilities that increase quality and reduce unnecessary rework
Help maintain the Digital Asset Management ecosystem and ensure finished work is organized, findable, reusable, and governed
Use emerging tools, including AI, thoughtfully, accelerating exploration and production while protecting quality, originality, rights, accessibility, and trust
Define and track practical measures of success, including creative quality, throughput, efficiency, adoption, audience response, and contribution to commercial outcomes
Requirements
10 years of experience leading creative work in-house, at an agency, or in a hybrid environment with deep experience in B2B organizations
5+ years of experience building, developing, and leading high-performing teams that consistently deliver strong results through clear goals, accountability, coaching, and collaboration
A portfolio that demonstrates range across brand systems, integrated campaigns, digital, video, presentations, events, and physical or experiential environments
A rare combination of creative judgment, operational discipline, and people leadership
Strong visual and editorial instincts, the ability to recognize when something is almost right, explain what is missing, and guide the team to a better answer
Experience translating complex products, business strategies, and technical subject matter into simple, persuasive, emotionally resonant creative
Comfort managing budgets and making practical production decisions without compromising the work unnecessarily
Working knowledge of studio production, cameras, lighting, live video workflows, and editing; you do not need to personally execute every discipline, but you should understand how the work gets made
Experience building scalable creative processes across regions, channels, and levels of production value
The confidence to be a constructive sparring partner with senior leaders and cross-functional stakeholders, direct about the work, generous with people, and never territorial
A high bar for craft, an appetite for experimentation, and the humility to keep learning
Nice to have:
Experience in global and highly technical organizations
Benefits
Comprehensive health coverage
401(k) with 50% match up to 6% from day one
Access to Global Path, a structured development program with global opportunities
Free LinkedIn Learning
Mentorship
Diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas
Hybrid work options
Flexible policies
Onsite fitness centers
Monthly volunteer events and opportunities to make a difference locally and globally
About the Company
Manhattan Associates' supply chain commerce technology connects two billion people to 20 billion consumer choices every day. They make what was once impossible, possible, in the warehouse, on the road, and in the store.
